At Ascend Wealth, we strive to ensure customer satisfaction with our services. This Refund Policy outlines the terms and conditions regarding refunds for purchases made on our website or on our mobile application.
Subscription / Membership Refunds:
In case of a refund initiation, the client will be entitled to refund of the pending days left as per the latest SEBI Circular. This will be after taking into consideration the fixed costs of joining which include client KYC, Validation and E-Signature.
Pre Booking Refunds:
If you have pre booked or reserved your seat by paying a token amount, that shall be refundable within 3 days of making the transaction. After 3 days, the pre booking amount will be non refundable. However, this amount can be adjusted towards the final payment of membership / service.
Refund Requests:
To request a refund, please contact our customer support team over email at contact@ascendwealth.in or over WhatsApp on +91-8287474816 with details of your purchase and reason for the refund request.
Refund requests must be submitted within the specified timeframes mentioned above to be considered for approval.
Non-Subscription Purchases:
Refunds for one-time purchases shall also be non refundable or non transferable.
Please contact us if you are dissatisfied with our services, we will do our best to rectify the same and connect you with our customer support team.
Refund Processing:
Once your refund request is received and approved, we will process the refund within 7-10 business days.
Refunds will be issued to the original payment method used for the purchase or to the bank account as mentioned in their email.
Exceptions:
We reserve the right to deny refund requests if we suspect misuse of our services or if the request does not meet our refund criteria.
No refunds will be provided for subscription renewals or purchases made outside of the specified refund period.
Contact Us:
Email: contact@ascendwealth.in
Phone: +91-8287474816
Ascend Wealth is a leading SEBI Registered trading and investing platform. We offer research signals, reports, education, model portfolios and more.
SEBI Registered Research Analyst
INH000014155
(Dec 22, 2023 – Perpetual)
BSE Enlistment Number
5963
Name: Dhruv Tuli
Number: +91 8287474816
Email: dhruvtuli@gmail.com
Name: Dhruv Tuli
Number: +917377357370
Email: grievance@ascendwealth.in
10:00 AM to 7:00 PM (Mon – Fri)
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